Refund Policy

Legal Disclaimer (Indiana)
This Return & Refund Policy is provided in accordance with the laws of the State of Indiana. By purchasing goods or services from OMG Osburn’s Memorable Gifts or OMG.Marketing, you agree to the terms outlined in this policy.

We reserve the right to update or modify these policies at any time without prior notice. All returns and refund requests are subject to verification and approval by management.

Nothing in this policy shall waive any rights you may have under applicable Indiana consumer protection laws, and nothing in this policy shall obligate Osburn Management Group or its affiliates to make exceptions outside the terms stated.

Effective Date: [Insert Effective Date]
Last Updated: 06/16/2025
 

This Return & Refund Policy applies to both OMG Osburn’s Memorable Gifts (“Retail Division”) and OMG.Marketing Group (“Marketing Division”) under Osburn Management Group (“Company”, “we”, “our”, or “us”). Our goal is to ensure your satisfaction across all services and products, while maintaining fairness and clarity in our business practices.

OMG Osburn’s Memorable Gifts (Retail Division)

Fresh Flower & Perishable Items Policy

• Due to the nature of fresh flowers and perishable goods:

• All sales are final.

• If you receive damaged or incorrect items, please get in touch with us within 24 hours of delivery or pickup.

  • Include a photo and order details for resolution.

• We may issue a replacement or store credit at our discretion.
   

Non-Perishable Gifts & Home Decor Items

• Returns or exchanges may be accepted under the following conditions:

• Item must be unused, in original packaging, and returned within 7 days of purchase.

• Receipt or proof of purchase is required.

• Returns are eligible for store credit only.

• Seasonal or sale items are final sale and not eligible for return.

Custom Orders

• All custom floral arrangements, personalized gifts, or made-to-order items are non-refundable once approved and finalized. If there is an error on our part, please notify us within 24 hours, and we’ll work to make it right.
   

OMG.Marketing Group (Marketing Division)

Digital Services & Project-Based Work

• We strive to deliver the highest quality in all our services. Due to the custom and intellectual nature of digital marketing:

• All services, strategy sessions, design work, and digital content are non-refundable.

• If a deliverable does not meet the agreed-upon scope of work, we will offer reasonable revisions, as outlined in your client agreement.
   

Monthly Subscriptions & Retainer Agreements

• Cancellations require written notice at least 14 days before the next billing cycle.

• If canceled mid-month, services will continue until the end of the billing period. No partial refunds will be issued.

• Refunds will not be issued for unused services within the subscription/retainer period.
   

Work Delays & Force Majeure

• We are not responsible for delays due to client non-responsiveness, lack of assets, or force majeure events. Refunds will not be issued under these circumstances, but schedules may be adjusted upon mutual agreement.
   

General Notes

• Refunds, when issued, will be processed within 7–10 business days to the original payment method or issued as store credit.

We reserve the right to update this policy at any time without prior notice. Customers will be notified of significant changes.

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Contact Us
For questions about your order, or to request a return/review of a service, please reach out:

📞 Retail Division: (765) 247-2-OMG
📧 Flowers & Gifts: [retail@omgbotanica.com]
📧 Marketing Division: [support@omg.marketing]